Shipping Policy

Where do you ship to?

UFAC4 Shop ships worldwide. We use reliable courier services to ensure your order reaches you safely and quickly.

How long does shipping take?

Shipping times vary depending on your location:

  • New Zealand: 1-3 business days
  • Australia: 3-7 business days
  • United States and Canada: 7-14 business days
  • Europe: 10-20 business days
  • Rest of the world: 14-30 business days

Please note that these are estimates and actual delivery times may vary.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and the weight of your order. For exact shipping costs, please add items to your cart and proceed to checkout.

Do you offer free shipping?

We offer free shipping on orders over $150 to select countries. This will be automatically applied at checkout if your order qualifies.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier’s website.

What if my order hasn’t arrived within the estimated timeframe?

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected]. We’ll check the status of your order and help resolve any issues.

Do you ship to P.O. boxes?

Yes, we can ship to P.O. boxes in most countries. However, please note that shipping to P.O. boxes may take longer than shipping to physical addresses.

What about customs and import duties?

International orders may be subject to customs fees and import duties. These fees are the responsibility of the customer and are not included in the shipping cost. Please check your local customs regulations for more information.

How do you handle shipping delays?

While we strive to ship all orders as quickly as possible, delays can sometimes occur due to factors outside our control. If there’s a significant delay with your order, we’ll contact you via email to keep you informed.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us at [email protected] as soon as possible. We’ll do our best to update your address if the order hasn’t been shipped yet.